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Module Title |
Operations Management |
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| Module Code |
25-5028-00S |
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Semester of Delivery |
See Module Information Table |
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Mandatory/Elective/Option |
See Module Information Table |
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Level |
5 |
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Credit Points |
20 |
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Assessment Mode Weighting |
Coursework |
40 |
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Examination |
60 |
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Pre-requisites |
None | |
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Co-requisites |
None | |
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Class Contact Hours |
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Average Weekly |
2.5 |
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Directed Learning |
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Average Weekly |
10 |
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Module Leader |
Stuart Leigh | |
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Sheffield Business School |
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Module Banding |
A |
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Approval Status |
Validated |
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Rationale
All organisations have a core of activities which contribute to its objectives whether the organisation is a manufacturer or a service deliverer. These are the organisations operations. The management of these core activities is naturally of the utmost importance to the success of the organisation as a whole. Therefore the study of the scope and opportunities of the operations module and of its management is a key to understanding the way in which business and commerce function.
The intent of this module is therefore two fold:
• To examine and develop an understanding of the operations involved in the delivery of the both service and manufacturing operations.
• To examine the nature of operations in the manufacturing sector and relate this experience to the growing service industry
Summary of Aims
• To develop an understanding of the operations function and the decisions that need to be taken to manage it.
• To introduce some basic structure and frameworks for analysing operations across a range of organisational operating systems.
• To enable the application of suitable decision making methods to operations.
• To offer a practical preparation for the placement experience.
Anticipated Learning Outcomes
On completion of the module, the student should be able to:
• Appreciate the scope and variety of operations activity that exists within organisations.
• Categorise each activity in terms of the transformations that take place.
• Distinguish between the issues in operations management for differing types of organisations (e.g. manufacturing, service, public sector and private sector).
• Achieve simple analysis of the operations in organisations in terms of design and planning and control policies.
• Identify the key criteria for performance within operations.
• Conduct an analysis of quality issues for an organisation.
• Apply simple appropriate methods for making some decisions on location and layout of facilities.
• Construct a capacity plan and make a simple resource allocation for part of an organisation.
Assessment and Feedback Strategy
Feedback on Coursework will be written, with person to person discussion available if required.
The examination is of 2 hours duration (60%) partly based on a pre-seen case study.
See attached grid
The assignment will show that the student has been able to
• communicate effectively, using appropriate skills.
• analyse the operations of part of an organisation appropriately and been able to offer constructive solutions to presented issues
• evaluate alternative solutions to the task
• draw on a range of information sources
Teaching and Learning Strategy and Methods
The course will be delivered through a combination of lectures, tutorials and resource based materials. This will include the analysis of case studies, simulations and illustrative examples. Students will be introduced to the challenges and opportunities for managing aspects of the operation within a wider organisational context through exposure to and analysis of case studies, simulations and illustrative examples.
Indicative Content
• Quality control and Quality Assurance
• Total Quality Management
• Design, Planning and Control
• Materials Requirement Planning, Purchasing, decisions and techniques.
Indicative Reading List
Operations Management, Slack, Chambers, Johnson , Prentice Hall 4 th Edition 2004
Operations Management Strategy and Analysis, Krajewski and Ritzman, Addison Wesley , 1999, (5 th Ed )
Operations Management Focusing on Quality and Competitiveness, Russell and Taylor , Prentice Hall, 1995., (2 nd Ed )
Learning Outcome |
Assessment Criterion (where assessed) |
Operations Management |
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Fail |
PASS |
2.2 |
2.1 |
First |
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Outcome 1
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Group Assignment Individual Assignment Examination |
Repetition of case study without explanation. |
Basic analysis Basic description of issue.
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Reasonable attempt at analysis at causes of issues - some wider coverage. |
Good attempt at analysis at causes of issues - some wider coverage. |
An in-depth analysis of cause and effect, demonstrating breadth of research and of thought. |
Outcome 2
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Group Assignment Individual Assignment Examination |
None or little attempt at analysis - description of 'suitable' techniques without support. |
An attempt at some of the 'more obvious' elements that the case study describes. |
Recognising the 'majority' of issues - showing how these may be related. Some supporting examples. |
Recognising the 'majority' of issues - showing how these may be related. Supporting discussion using direct and indirect examples. |
Situational analysis well researched - clear description of relationships - recognition of alternatives with clear argument for and or against. |
Outcome 3
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Group Assignment Individual Assignment Examination |
'Leaps in logic' when moving from analysis to solution. |
A basic use of a 'methodology' in support. |
A structured approach to the problem(s) and solution(s). |
Explanation of why analysis methodology is appropriate - possible comparison between ideas. |
Comparison between ideas where appropriate. Clear, logical argument. Critique of techniques used - benefits and pitfalls. |
Outcome 4
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Group Assignment Individual Assignment Examination |
None or very poor 'Audit Trail' to show argument for or against offered solution(s). |
Initial attempt at describing relationships between issues, analysis and theory. |
Some research - and or evidence of some further reading. development of 'theory - practice' relationship. |
Good clear links between theory and practice. |
Strong links between theory and practice. Clear evidence of extensive further reading - clear identification of ideas (and sources).
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Outcome 5
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Group Assignment Individual Assignment Examination |
Little or no knowledge of criteria for performance |
Some understanding of relevant concepts |
Reasonable understanding of appropriate concepts |
Thorough and detailed understanding of concepts |
Comprehensive & insightful level of understanding |
Outcome 6 |
Group Assignment Individual Assignment Examination |
Little or no analysis |
Basic level of analysis |
Some detailed analysis with some omissions |
Detailed and clear analysis |
Comprehensive & detailed level of analysis |
Outcome 7 |
Group Assignment Individual Assignment Examination |
Inadequate & inaccurate application of methods |
limited but accurate application |
Reasonable and accurate application |
Thorough and accurate application |
Outstanding application of relevant concepts |
Outcome 8 |
Group Assignment Individual Assignment Examination |
Unbalanced capacity plan and inadequate resource allocation |
Limited plan and allocation |
Detailed plan and allocation with some omissions |
Balanced and detailed plan with appropriate resource allocation |
Well balanced detailed plan with outstanding resource allocation |