Managing the impact of difficult circumstances on your studies

We want to create an environment in which all students are challenged, supported and encouraged to succeed. We are committed to ensuring you receive a high quality experience which culminates in you achieving the award on which you are enrolled; however, we recognise that your capacity to study may be affected by disability, ill health or other difficult personal circumstances.

Our aim is to provide you with the right support, depending on the timing and nature of your circumstances, to help you to complete your studies as close to the normal course duration as possible.

What you can expect from us

  • Clarity Our regulations, policies and guidance will clearly explain what you need to do, how you need to do it and when you need to do it by
  • Fairness Our support will be appropriate to your needs and within our ability to provide
  • Equality Our support will meet our responsibilities under equality legislation, so that we are able to support individual students whilst protecting the interests of other students, members of staff and the University as a whole

What we expect from you

  • Talk to us Tell us as soon as possible if there's a problem. The sooner you ask for help, the better we can support you
  • Take action Engage with the appropriate teams and processes and be prepared to provide evidence of the circumstances you are experiencing
  • Keep in touch Your circumstances or needs might change so you might need to access different support. Let us know so we can keep on top of things


  • Self-certification medical form PDF | Word

Further Support

Your Faculty Student Services team, which includes your Student Support Officer, are there to support you through your studies by providing specialist advice and guidance. You can find contact details on your Virtual Helpdesk.

Student Support Services offer confidential, impartial help and advice. The University Life tab provides more details of the different services.

Hallam Union also offer independent advice and support.

Academic Regulations and student policies