How can I give feedback or make a complaint?

Feedback

We recognise there will be things you'd like to tell the University when major surveys aren't running, or there may be issues you need to an immediate response to. There are lots of ways you can do this:

For feedback relating directly to your course, please contact your faculty direct:

For feedback relating to any aspect of Libraries and Student Support Services

For feedback relating to Facilities Directorate (accommodation, catering, childcare, cleaning, customer services, estates, events, maintenance, portering, printing, security, sport and timetabling) please complete this form or a comments card you'll find at every outlet.

Complaints

It is recognised that in a complex organisation problems may arise of a teaching or service-related nature.

You are encouraged to raise any issues of dissatisfaction at an early stage so that they can be dealt with effectively.

For complaints relating to your course, please refer to the Student Complaints Policy and Procedure.

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