How can I get help with IT?
There's lots of information to help you get the most out IT, including free software and access to Linkedin Learning's full library of training courses
If you're in the library and need help with IT, you can use Chat for Help or ask at the library Helpdesk. Otherwise, please use one of the methods of contact below.
| Method | When to Use | Availability | How to |
|---|---|---|---|
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Self Service Portal (log a request)
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For all requests to IT Services including:
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Always available 24 hours a day 7 days a week 365 days a year (Requests are dealt with during working hours only. Resolution times vary.) |
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Telephone
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For urgent issues where you may need immediate help. Please note, your call may be recorded for training or monitoring purposes |
Always available 24 hours a day 7 days a week 365 days a year (Requests are dealt with during working hours only. Resolution times vary.) |
By phone on 0114 225 3333 |
|
Live Chat
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For urgent and general issues. Ideal if you do not have access to a phone. We can remotely access your computer to look at your problem with you. Please ask for 'Remote Support' via our chat tool. |
Available between 9am - 5pm weekdays |
Connect with us at live chat support page go.shu.ac.uk/chat |
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Stay up to date with ongoing issues and big changes that may impact IT Services Tweet us or send a Direct Message to be contacted by our team. |
Available between 9am - 5pm weekdays (during major changes, updates may be more |
Follow us on twitter: |
