How can I get help with IT?

If you're in the library and need help with IT, you can use Chat for Help or ask at the library Helpdesk. Otherwise, please use one of the following:

Use Chat for help between 9am and 5pm on weekdays.
This is also the best option to use if you are in a library and need help with IT.
Wherever you are, we can connect to your computer to have a look at your problem with you.

Please ask for ‘Remote Support’ via our chat tool.
By phone on 0114 225 3333 (press option 2) - available 24/7.
Please note your call may be recorded for training or monitoring purposes.
By email at
Follow us on Twitter: @ITHelpSHU
There’s lots of information to help you get the most out of IT at SHU, including software guides and how to access
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