How can I get help with IT?

There's lots of information to help you get the most out IT, including free software and access to Linkedin Learning's full library of training courses

If you're in the library and need help with IT, you can use Chat for Help or ask at the library Helpdesk. Otherwise, please use one of the methods of contact below. 

Method When to Use Availability How to

Self Service Portal (log a request)

For all requests to IT Services including:  

  • Software Requests
  • Homespace Increase
  • Other IT Requests

Always available

24 hours a day

7 days a week

365 days a year

(Requests are dealt with during working hours only.

Resolution times vary.)

Submit a support request online

Telephone


For urgent issues where you may need immediate help.

Please note, your call may be recorded for training or monitoring purposes

Always available

24 hours a day

7 days a week

365 days a year

(Requests are dealt with during working hours only.

Resolution times vary.)

By phone on 0114 225 3333
(press option 2)

Live Chat


For urgent and general issues.

Ideal if you do not have access to a phone. 

We can remotely access your computer to look at your problem with you.

Please ask for 'Remote Support' via our chat tool. 

Available between 9am - 5pm weekdays

Connect with us at live chat support page 

Twitter


Stay up to date with ongoing issues and big changes that may impact IT Services

Tweet us or send a Direct Message to be contacted by our team. 

Available between 9am - 5pm weekdays

(during major changes, updates may be more
frequent but messages will not be responded to outside of these hours)

Follow us on twitter:
@ITHelpSHU

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