Conflict resolution

Student Wellbeing can help you to resolve difficulties between you and other students. This might be by directing you to self-help information or by talking to one of our conflict resolution facilitators, either one-to-one or together with the person/people with whom you are in conflict.

The role of the facilitator is to work with all parties to help you resolve the situation together. Initially each party meets with the conflict resolution facilitator individually, in order to give their view of the situation in as much depth as they feel is necessary.  Following this, all parties meet, together with the facilitator, to discuss the issues that have been raised in the individual sessions and work towards finding mutually acceptable solutions. The facilitator does not resolve the conflict.  Her/his role is to assist you in finding solutions that come from the participants, and are therefore much more likely to work for you.

Some important things to remember about conflict resolution

  • It is a process, involving facilitation by an impartial third party to assist participants in finding mutually acceptable solutions to issues causing conflict
  • It is about communication and trying to understand the other's perspective. Each party's needs and feelings are considered
  • It is confidential. All parties must agree to abide by this
  • It is not about winners and losers. Parties must be prepared to give as well as take.
  • It is not adversarial. It is not about assigning blame or deciding who is right or wrong
  • It is not a formal or legally binding process. It depends on trust.
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