Need help urgently?

Student Wellbeing is not an emergency or crisis service, and while we try to offer appointments as quickly as possible, we are not usually able to offer them immediately. For urgent or out-of-hours help please contact one or more of the following services:

In an Emergency
Generally, you should visit A&E or call 999 for life-threatening emergencies. The nearest A&E department to the university is the Northern General Hospital just over 2 miles away. If you urgently need medical help or advice but it’s not a life-threatening situation, phone NHS 111, available 24/7.

Places to get help

Local and national organisations, websites

Resource Description Contact Details
Big White Wall You can access free, 24/7, anonymous online support with Big White Wall. Just sign up with your university email address to explore the range of support on offer. You can talk about whatever is troubling you in a support community, with counsellors available 24/7.
Big White Wall website
GP If you’re not registered at the University, contact your own GP or the NHS on 111, a 24-hour service if you urgently need medical help or advice but it’s not a life-threatening situation. Student Health at SHU website

Student Health at SHU Tel: 0114 225 2134

Samaritans A 24-hour support service to discuss personal issues. Many of the Samaritans’ branches are also open to visitors, so you can to speak to someone in person. They also offer support to those worried about others. Samaritans website

Tel: 116 123,


Nightline A confidential listening and information service run by trained volunteer students at both Sheffield Hallam University and the University of Sheffield, 8pm – 8am during term time. Sheffield Nightline website

Tel: 0114 222 8787

text: 07786 207 208

(8pm – midnight)

Papyrus (HopeLine) Young persons (under 35) suicide prevention charity, supports those with suicidal thoughts and those worried about others and seeking advice Papyrus website

Tel: 0800 068 41 41

text: 07786 209697


Android or iOS Apps (most apps that we recommend are those suggested in the NHS Apps Library)

App Description Details 
Stay Alive Award-winning suicide prevention mobile phone app for those at risk of suicide or those worried about someone. It has emergency contact numbers, information, tools and can be personalised with your own pictures and plans App Store


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