Need help urgently?

Student Wellbeing is not an emergency or crisis service, and while we try to offer appointments as quickly as possible, we are not usually able to offer them immediately. For urgent or out-of-hours help please contact one or more of the following services:

In an Emergency
Generally, you should visit A&E or call 999 for life-threatening emergencies. The nearest A&E department to the university is the Northern General Hospital just over 2 miles away. If you urgently need medical help or advice but it’s not a life-threatening situation, phone NHS 111, available 24/7.

Places to get help

Local and national organisations, websites

Resource Description Contact Details
Big White Wall You can access free, 24/7, anonymous online support with Big White Wall. Just sign up with your university email address to explore the range of support on offer. You can talk about whatever is troubling you in a support community, with counsellors available 24/7.
Big White Wall website
GP If you’re not registered at the University, contact your own GP or the NHS on 111, a 24-hour service if you urgently need medical help or advice but it’s not a life-threatening situation. Student Health at SHU website

Student Health at SHU Tel: 0114 225 2134

Samaritans A 24-hour support service to discuss personal issues. Many of the Samaritans’ branches are also open to visitors, so you can to speak to someone in person. They also offer support to those worried about others. Samaritans website

Tel: 116 123,

Email: (non-urgent, 24 hour response time)

Nightline A confidential listening and information service run by trained volunteer students at both Sheffield Hallam University and the University of Sheffield, 8pm – 8am during term time. Sheffield Nightline website

Tel: 0114 222 8787

text: 07786 207 208

(8pm – midnight)

Papyrus (HopeLine) Young persons (under 35) suicide prevention charity, supports those with suicidal thoughts and those worried about others and seeking advice Papyrus website

Tel: 0800 068 41 41

text: 07786 209697

Rethink NHS Helpline A 24/7 Sheffield Helpline which offers emotional support and information to people affected by mental illness, aged 16 and over, who live in Sheffield or are under the care of Sheffield Health & Social Care NHS Foundation Trust. Sheffield helpline website

Contact Tel: 0808 801 0440 (free)

Shelter Homeless and Housing Advice Shelter website

Contact Tel: 0808 800 4444

Salvation Army Sheffield Charter Row is located in the city of Sheffield. It provides accommodation for single men aged 18 and above, who are without any other permanent or safe home. Salvation Army website

Contact Tel: 0114 272 5158

City Council Housing Sheffield City Council Housing options provide advice, help and support for anyone who is homeless, could become homeless in the near future, or has a housing problem which they need help to resolve. Sheffield City Council Housing Advice website

Contact Tel: 0114 273 6306

Night Stop UK Nightstop prevents homelessness through community hosting - providing a safety net to those forced to leave their home Night Stop UK website

General Tel: 020 7939 1220, Runaway Helpline: 116 00024 - hours a day (free).

Runaway Helpline Housing and Wellbeing Support - Runaway Helpline is here if you are thinking about running away, if you have already run away, or if you have been away and come back. Runaway Website

Call or Text: 116 000 any time / any day

Citizens Advice Sheffield Citizens Advice Sheffield advocacy services exist to provide a free, independent and confidential service for people who need independent advocacy support. Citizens Advice website

Contact Tel: 03444 113 111

Substance Misuse Service Drug and alcohol service offering assessment, support and interventions to people over 18. Substance Misuse Service website

Contact Tel: 0114 305 0500 (Alcohol and Opiates) / 0114 272 1482 (Non-opiates)

Frank Drugs and Alcohol Services Talk to Frank website

Contact Tel: 0300 123 660000 - available 24/7

The Mix Wellbeing support for under 25's. Support topics include housing, substance misuse, relationship issues plus more.

Free text service available, text: 85258 and quote "The Mix" at the start of the message.

Sexual Assault Referral Centre Hackenthorpe Lodge offers free support and practical help to anyone in south yorkshire who has experienced sexual violence and / or sexual abuse. Hackenthorpe Lodge website

Contact Tel: 0330 223 0938

Womens aid Domestic Abuse Service Womens aid website

Contact Tel: 0808 2000 247

Rape Crisis Line Sexual abuse / assault support service Rape Crisis website

Contact Tel: 0808 800 5000

Survivors UK Male Rape and Sexual abuse support Online Chat Service Available

Contact Tel: 0203 5983 898

Debtline Advice and information on a wide range of debt issues and debt solutions. National Debtline website

Contact Tel: 0808 808 4000

Gambling Therapy Debt Advice and Gambling Support Online Support

Contact Tel: 0203 5983 898

UKCISA (UK Council for International Student Affairs) Advice for International Students UKCISA website

Advice Line +4420 7788 9214

Police SYP website

Contact Tel: 101 (Non-emergency) / 999 (Emergency)


Android or iOS Apps (most apps that we recommend are those suggested in the NHS Apps Library)

App Description Details 
Stay Alive Award-winning suicide prevention mobile phone app for those at risk of suicide or those worried about someone. It has emergency contact numbers, information, tools and can be personalised with your own pictures and plans App Store


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